Terms
OUTLINE
Our terms and conditions may be updated from time to time. Please ensure you are familiar with the latest version, which can be found on our website:
www.ardvreckhouse.com/termsandconditions
By confirming your reservation, you agree to these terms and conditions.
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CANCELLATIONS
Private reservations may be cancelled free of charge up to 14 days prior to arrival. Within 14 days of arrival, the full cost of the reservation will be charged.
We’re unable to accept date changes within 14 days of arrival.
Charges will be taken from the payment card held on file. Alternative payment methods can be arranged in advance, provided this is agreed before payment is due.
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GROUP BOOKINGS
Bookings of three or more rooms are considered group bookings. A non-refundable deposit of 25% is required at the time of booking.
Cancellations must be made no later than 57 days prior to arrival. Within 8 weeks of arrival, we will endeavour to resell any cancelled rooms and issue a refund where possible (up to 14 days prior to arrival). After this point, we are unable to attempt resale.
The remaining balance is due no later than 8 weeks prior to arrival. Failure to settle the balance may result in a late payment fee of 10% of the total booking value or cancellation of the reservation.
Separate terms may apply to company bookings, where agreed in advance and confirmed in writing.
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ARRIVAL AND DEPARTURE
You are welcome to arrive any time from 2pm. Arrival is self-guided, with everything prepared for a relaxed and flexible check-in. We’re always available should you need anything.
We kindly ask that rooms are vacated by 10am on the day of departure.
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AGE POLICY
Ardvreck House is an adults-only property, and all guests must be aged 18 or over. We may request identification to verify age.
If this condition is not met, we reserve the right to cancel the stay and apply the full charge.
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IDENTIFICATION
We may request photo identification from guests during their stay.
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HONESTY BAR
Our honesty bar is available exclusively for guests staying with us.
Only alcohol purchased on the premises may be consumed within the house.
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PAYMENT
All reservations must be paid in full in advance of arrival (please see group bookings for alternative terms).
Payment will be taken automatically from the card held on file within the 14 days leading up to arrival. Where Strong Customer Authentication is required, a secure payment link will be sent via email or your booking platform and must be completed prior to arrival.
If you wish to use an alternative payment method, please let us know at least three weeks in advance.
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DOGS (AND OTHER ANIMALS)
We’re unable to accommodate animals of any kind at Ardvreck House.
If this condition is not adhered to, we reserve the right to apply additional charges and/or ask guests to leave.
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BREAKFAST
Breakfast is served in the dining room between 8am and 9am. If you require an earlier time, please let us know in advance and we will do our best to accommodate.
During quieter periods, we may ask you to confirm a breakfast time and pre-order hot items the day before.
Please inform us of any allergies or dietary requirements at least two weeks prior to arrival. While we take great care, all food is prepared in the same kitchen and we cannot guarantee the absence of cross-contamination.
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CAR PARKING
A private car park is available for guest use. Vehicles are parked at the owner’s risk.
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DAMAGES
We kindly ask that you take care during your stay. Guests are responsible for any loss or damage caused.
Accidents do happen—please do let us know as soon as possible so that we can resolve matters quickly and with minimal disruption.
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KEYS
Lost keys will incur a charge of £30 per set.
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TERMINATION POLICY
We reserve the right to terminate a stay without notice where necessary. In such circumstances, the full cost of the reservation may still be charged.
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EXCEPTIONAL CIRCUMSTANCES
From time to time, circumstances beyond our control may affect your stay. If we are unable to honour your reservation due to events such as government restrictions or the need to temporarily close, we will not apply cancellation charges.
We are unable to accept responsibility for changes to your travel plans outside of our control, and we strongly recommend appropriate travel insurance.