Terms and Conditions

OUTLINE
Our Terms and Conditions may be amended at any time; please ensure that you familiarise yourself with our latest terms and conditions which can be found on our website www.ardvreckhouse.com


CANCELLATIONS
Private reservations may be cancelled free of charge until 14 days before arrival, guests (or booking agents) will be charged the total price of the reservation if they cancel in the 14 days before arrival - moving a reservation to new dates in the 14 days before arrival will not be accepted. Any 'no-shows', that is, where a guest fails to arrive for their booking, will be charged the full cost of their anticipated stay on the day of their anticipated arrival. Charges will be taken directly from the payment card held on file (alternative methods can be used if confirmed with us before such time that payment has already been taken). Companies block booking rooms they do not sell must cancel the rooms within eight weeks of arrival. If a room is cancelled within 8 weeks of arrival date we shall endeavour to resell the rooms (up to 14 days before anticipated arrival date, after which time the reservation will be charged in full) but if unable to do so, the cost of the booking will be charged to the company.The terms applicable to company bookings apply unless alternative terms and conditions have been agreed, for which separate correspondence will be held on file.


ARRIVAL AND DEPARTURE
Check in is strictly 3pm to 7pm with check out by 10:30am at the end of your stay. Check in after 7pm and/or check out after 10:30am can be arranged with prior notice but may incur additional charges at our discretion.


AGE POLICY
Guests must be aged 18 or over at the time of their stay; you may be asked to provide identification in order to verify your age. Any guests found to be under the age of 18 will be asked to leave immediately and charged in full for their reservation.


IDENTIFICATION
Photo identification is required for all guests.


HONESTY BAR
An honesty bar is available for use only by guests staying with us - please drink responsibly. Only alcohol purchased on the premises may be consumed on the premises.


PAYMENT
All bookings must be paid in full in advance of your arrival date. Payment will be taken automatically from the payment card held on file within the five days before your day of arrival; if your bank indicates that you must pass Strong Customer Authentication you will receive a Payment Link via e-mail (or via the messaging platform of the third party with which you placed your reservation) - this must be completed before your arrival. If you wish to change your payment method you must let us know at least seven days before your day of arrival.


DOGS (and other animals)
We do not allow animals of any kind to stay at Ardvreck House; any person found to be housing an animal within Ardvreck House will incur additional charges at our discretion and be asked to leave immediately.


BREAKFAST
Breakfast is served between 7:30am and 9:10am – we ask that you choose a sitting time on arrival and complete your pre-order forms by 7:00pm the night before, these can be returned to the forms box outside of the reception area. Should you wish to have an earlier breakfast please ask as we may be able to accommodate your request.


CAR PARKING
A private car park is available for guests use; please note that any cars parked here are done so at the owner's risk.


DAMAGES
Please look after our home. You are responsible for any breakages and damages caused during your stay. We understand that accidents do happen and ask that you report them straight away, we are far more likely to be able to rectify the problem if we are aware sooner rather than later.


KEYS
Lost keys will be charged at £15.00 per set.


TERMINATION POLICY
We reserve the right to terminate, without notice, an individual's stay where we deem necessary; payment may be taken in full in such circumstances where the individual or group are asked to leave.


COVID-19 PANDEMIC
Latest government guidelines and procedures are to be adhered to at all times; processes and procedures may change regularly. Please note that if we are unable to honour your reservation owing to a lockdown in our local area that prohibits us from running or the need for us to self-isolate there will be no cancellation charges associated with your reservation; we will not accept responsibility for any change in your travel plans based on a lockdown in your local area, the need for you to self-isolate or any other reason relating to the COVID-19 Pandemic. We strongly recommend taking out the correct travel insurance to cover you for any such occurrences.


Book Online

Our Facilities

  • Adult Only
  • Beach Nearby
  • Bicycle Storage
  • Credit Cards Accepted
  • Free Parking
  • Free Wifi
  • Golfcourse (within 2 Miles)
  • Lakeside
  • Lakeview
  • Linen And Towels Provided
  • Mountain View
  • Mountain View Rooms
  • Parking On-site
  • Rural Location
  • Sea View
  • Sea View Rooms